Following Up
Remember my story from last month? I was jazzed to see one my favorite rock bands in concert, but unfortunately, Mother Nature said no. We stood there in the pavilion in our ponchos as it poured. There was no announcement about anything until 45 minutes beyond the expected start time. Someone from the production team finally got on stage and said, "Sorry folks, we need to reschedule. The storm is too dangerous for you and the band."
As it turned out, the concert's makeup date was last week. We enjoyed a great show under clear skies. Given the way the cancellation announcement was handled last time, I was interested to see if they would address the need to reschedule. To my surprise, they did, and did it really well. After the second song, the lead singer said, "Chicago, we are very sorry about last month. The weather was so nasty. Thank you so much for coming back, we really appreciate it. Thank you also for forgiving us!" I was very impressed. Any frustration I had from last time was gone.
It gets better. This band went the extra mile: At intermission, someone else associated with the band came out and told us how bad the band felt. As a result, they had customized hats made for all 8,000 of us that said "Chicago 2010 Rain Out Date" with the band name on it. At the end of the show, the lead singer once again apologized and thanked us for our patience.
In the end they made it right. How often do you have a choice to make something right, and you go the extra mile to do it, and it pays off?
Our test this month of course has to be,
Who was the band? Click on your choice:
A. Smashing Pumpkins (Billy Corgan and I went to high school together)
B. Chicago (Peter Cetera is the new Justin Timberlake)
C. Rush (2112 is my lucky number)
D. Journey (Viva la mullet)
